Terms & Conditions of Services

1. About Versatours

These Booking Terms & Conditions apply to services booked with Versatours through our website, by email, by telephone, through WhatsApp or through another authorised booking channel.

Versatours is operated by Aristidis Psarakis and is based in Heraklion, Crete, Greece.

In these terms, “Versatours”, “we”, “us” and “our” refer to the service provider. “Customer”, “you” and “your” refer to the person making the booking and, where applicable, the passengers included in it.

2. Services Covered by These Terms

These terms cover:

• Private transfers across Crete;
• Airport and port transfers;
• Private excursions;
• Transport for weddings, events and groups;
• Custom routes and tailored transport arrangements.

A booking with Versatours concerns a transport service or private excursion only. It does not include accommodation, ferry travel, admission tickets or another combined travel service unless this is expressly stated in your written confirmation.

Services may be completed using Versatours vehicles and drivers or appropriately licensed transport partners when required.

3. Making and Confirming a Booking

To request a booking, you must provide the journey, passenger and contact information requested during the reservation process.

You may choose to pay either:

• The full booking price; or
• A deposit equal to 20% of the total booking price.

A booking is final only when:

1. The full price or the required 20% deposit has been paid successfully; and
2. Versatours has sent you a written booking confirmation.

The person making the booking confirms that they are authorised to accept these terms on behalf of every passenger included in the reservation.

4. Accuracy of Booking Information

You are responsible for checking that all information supplied during booking is complete and correct, including:

• Lead passenger’s name and contact details;
• Pickup and destination addresses;
• Pickup date and time;
• Number of passengers;
• Selected vehicle;
• Flight or ferry number, where applicable;
• Number and type of luggage items;
• Child-seat requirements;
• Folding-wheelchair or mobility requirements;
• Pets and other special requests.

Please check your written confirmation and contact us immediately if anything is incorrect.

Versatours cannot monitor an arrival correctly or guarantee the requested service when essential information is missing, inaccurate or not updated by the customer.

5. Prices

The total price, the amount payable during booking and any remaining balance will be shown before payment and repeated in the booking confirmation.

The confirmed price covers the service, route and vehicle described in your reservation. There is no additional fee for paying online or using a payment method supported by Viva.com.

The price may change if you subsequently request or require:

• A different destination or materially different route;
• A different pickup date or time;
• An additional or unscheduled stop;
• A larger or additional vehicle;
• More passengers or luggage than originally declared;
• Additional waiting time not caused by a monitored flight or ferry delay;
• Additional time on a private excursion.

We will explain the revised price before confirming the change whenever reasonably possible.

Driver gratuities are not included and are entirely optional.

6. Payments

Online payments are processed securely through Viva.com. Customers may use any payment option supported by Viva.com and made available during checkout. PayPal is not accepted.

When you choose full payment, the complete booking price is paid online.

When you choose the 20% deposit option, the remaining 80% is paid directly to the driver by cash or card at the time stated in your confirmation.

The booking confirmation will clearly show:

• The total booking price;
• The amount already paid;
• Whether the payment was full or a 20% deposit;
• The remaining balance, if any;
• When and how the balance must be paid.

A failed, cancelled or incomplete payment does not create a confirmed reservation.

7. Changes Requested by the Customer

Please contact Versatours as soon as possible if you need to change the date, time, route, destination, vehicle, passenger number or another booking detail.

Every change is subject to availability and must be confirmed by Versatours. A change of destination, route, vehicle or service duration may result in a revised price.

Updating a flight number, passenger telephone number or another detail that does not change the service will not normally create an additional charge.

9. Flight and Ferry Delays

When you provide the correct flight or ferry number, Versatours will monitor the arrival electronically and adjust the pickup time when the service is delayed.

You must also keep Versatours informed if you receive information that may not appear in the electronic arrival data or if the delay becomes unusually long.

The booking remains active without a fixed delay limit, provided that the arrival information is correct and the customer remains in reasonable communication with Versatours.

10. Cancelled or Diverted Flights and Ferries

If the confirmed flight or ferry is cancelled completely, you may choose either:

• A full refund of the amount paid; or
• Moving the transfer to the new arrival date, subject to availability.

If a flight is diverted to a different airport, Versatours will try to arrange transport from the new arrival point. A new price will be provided based on the revised route and required vehicle. The change becomes valid only after you accept the new price.

If you do not accept the alternative arrangement, we will review the original booking and applicable refund with you based on the circumstances.

11. Pickup, Waiting Time and No-Shows

Airport and port arrivals

The standard 15-minute waiting rule does not apply to a correctly declared and monitored flight or ferry arrival.

If you cannot find your driver, contact Versatours immediately before leaving the pickup area or arranging alternative transport.

If you have not supplied a correct flight or ferry number, we will make reasonable attempts to contact you. If we cannot monitor the arrival or reach you, the ordinary waiting and no-show policy may apply.

Other pickup locations

For hotel, villa, private-address and other non-arrival pickups, 15 minutes of waiting time are included without charge.

A booking may be treated as a no-show when:

• The passenger is not at the confirmed pickup point within 15 minutes of the agreed time; and
• The passenger has not informed Versatours of the delay; and
• We cannot contact the passenger after reasonable attempts.

12. Passengers, Luggage and Vehicle Capacity

The passenger and luggage capacity shown for the selected vehicle applies to the booking.

These figures apply to a standard sedan. Actual loading must always remain safe and within the vehicle’s permitted capacity.

You must declare all luggage correctly during booking. The following items must always be reported in advance:

• Folding wheelchairs and mobility equipment;
• Pushchairs and baby equipment;
• Bicycles;
• Golf equipment;
• Surfboards;
• Musical instruments;
• Other oversized or unusually heavy items.

If the declared passengers or luggage do not fit safely because the booking information was incomplete or incorrect, a larger or second vehicle will be required and an additional charge will apply.

Passengers are responsible for checking that all personal belongings have been collected at the end of the service.

13. Child Seats

Baby seats and booster seats are available free of charge upon request and subject to confirmation.

You must provide the child’s age when booking so that an appropriate option can be arranged. A child seat is reserved only when it appears in your written booking confirmation.

14. Passengers with Reduced Mobility

Versatours can carry a folding wheelchair when:

• It has been declared and confirmed before travel;
• It fits safely in the selected vehicle; and
• The passenger can enter and leave the vehicle without remaining in the wheelchair.

The passenger must be able to transfer into the vehicle independently or with assistance from a person travelling with them. Please contact us before booking so that we can confirm whether the requested vehicle and service are suitable.

15. Pets

Small pets weighing up to 5 kg may travel only when:

• They have been declared and accepted before travel; and
• They remain inside an appropriate, secure pet carrier throughout the journey.

Pets may not travel loose inside the vehicle.

16. Wi-Fi and Special Requests

Wi-Fi can be requested for the journey and is subject to vehicle availability. Connection quality and continuity depend on mobile-network coverage and cannot be guaranteed throughout every route.

Any other special request is confirmed only when it appears in the written booking confirmation.

17. Vehicles, Drivers and Transport Partners

Versatours uses appropriately licensed and insured vehicles and professional drivers. When necessary, we may assign an appropriately licensed transport partner to complete the service.

Website photographs represent the type and standard of vehicle offered. The exact model, colour or appearance is not guaranteed.

Versatours may provide a different vehicle when it is of the same or a higher category and has suitable capacity for the confirmed passengers and luggage. There is no additional charge for a replacement arranged by Versatours.

18. Private Excursions and Custom Transport

Unless your quotation or confirmation expressly states otherwise, the price of a private excursion includes only the agreed vehicle and driver.

The following are not included:

• Admission tickets;
• Licensed tour-guide services;
• Food or drinks;
• Tastings;
• Ferry or boat tickets;
• Personal purchases;
• Other third-party products or services.

The driver provides transport and is not acting as a licensed tour guide.

The agreed duration and itinerary will appear in the booking confirmation. If you request additional time, Versatours will explain the additional price before the extension is agreed.

Routes and timings may need to change because of road conditions, weather, site opening hours, safety considerations or circumstances outside our reasonable control.

19. Passenger Conduct, Smoking and Vehicle Damage

Smoking is not permitted inside any vehicle.

Passengers must follow reasonable instructions concerning safety and lawful use of the vehicle.

A driver may refuse to begin or may discontinue a service where a passenger behaves violently, dangerously, abusively or illegally. The driver will contact and follow the instructions of the Versatours manager whenever circumstances safely allow. Immediate action may be taken when necessary to protect a person, the vehicle or comply with the law.

The customer is responsible for the reasonable, documented cost of repairing damage or completing exceptional cleaning made necessary by a passenger’s actions.

20. Changes or Cancellation by Versatours

If the originally planned vehicle or driver becomes unavailable, Versatours will arrange a suitable vehicle or appropriately licensed partner without increasing the confirmed price.

If no suitable alternative can be provided and Versatours cannot complete the confirmed service, we will refund the amount paid for the service that was not provided.

21. Events Outside Reasonable Control

Traffic, road closures, severe weather, accidents, strikes, public events, government restrictions and other events outside our reasonable control may affect the route, pickup time or journey duration.

In these circumstances, Versatours will make reasonable efforts to provide the service or propose a practical alternative. If the service cannot be performed and no suitable alternative is possible, the amount paid for the unperformed service will be refunded.

Customers are responsible for selecting a pickup time that allows a reasonable margin for check-in, security, boarding and possible road delays.

Nothing in these terms excludes or limits liability or consumer rights where doing so would be prohibited by applicable law.

22. Fourteen-Day Withdrawal Period

Bookings made under these terms concern passenger transport or private transport services arranged for a specific date or time. The general 14-day withdrawal period that applies to many online consumer purchases does not normally apply to passenger-transport contracts under
Directive 2011/83/EU.

Your cancellation and refund rights are therefore those stated in section 8, without affecting any mandatory rights available under Greek or European Union law.

23. Personal Information

Versatours uses the personal information supplied during booking to process payment, manage the reservation, communicate with passengers and provide the requested service.

Further information is available in our Privacy Policy.

24. Questions and Complaints

If you experience a problem, please contact Versatours as soon as possible so that we have a reasonable opportunity to help.

When submitting a complaint, include your booking reference, service date and a clear description of the issue.

• Email: mailbox@versatours.gr
• Telephone and WhatsApp: +30 697 225 0074

25. Applicable Terms and Law

The version of these terms presented when the booking is made applies to that reservation. A later website update will not retrospectively change an already confirmed booking.

These terms and the booking are governed by Greek law. Any mandatory rights available to consumers under Greek or European Union law remain unaffected.